Getting help
Contacting Cars61 Support
How support tickets work, what each status means, and how to reply.
If the guides do not answer your question, send us a support ticket. A person from the Cars61 team reads every one and replies in the same conversation.
Open Contact support
Go to Contact support, or select Support centre at the top of any help page.
Choose a topic and describe the problem
Pick the closest topic, write a short subject and tell us what happened. If it is about a listing, payment or report, add its reference — it saves a back-and-forth.
Send
You get a ticket number (like
SUP-7K2QH9XM) and a confirmation email. If you are signed in, the ticket is under My tickets. If you are not, the email contains a private link to your ticket — keep it, and do not forward it.
Ticket statuses
| Status | What it means |
|---|---|
| Waiting for Cars61 | It is with us. We will reply here. |
| We’re working on it | Someone is looking into it. |
| Waiting for your reply | We have answered or asked you something. Reply on the ticket. |
| Resolved | Sorted. If it is not, reply and the ticket reopens. |
| Closed | Finished. Open a new ticket if you need more help. |
When we reply you get an email and, if you are signed in, a notification. If our answer solved it, select This solved my problem.